Private Practice Success: Accepting Credit Card Payments

Are you thinking about accepting credit card payments from your clients? Here are some points to consider:

What is this going to cost me?

  • Pay Pal charges 2.9% + 30 cents per transaction
  • Square charges 2.75% per swipe 3.5% + 15 cents for manual entry
  • Stripe charges 2.9% + 30 cents per charge

Most banks offer Merchant Services accounts with competitive fees if you are a customer, one advantage of using your bank is that your money gets deposited into your account the same day.

How will this impact “the frame”?
With some of the chip readers there is sometimes an awkward pause at the end of the session as the chip is inserted into the reader followed by a beep and a short wait. In the beginning (before chips were added to credit cards) my clients filled out a credit card form in advance and I hand-keyed their payments into my credit card app at the end of session after they left.

Most banks discourage customers from hand keying transactions and some limit the amount of transactions you can hand key. Some vendors charge a higher rate for hand keyed transactions.

What kind of tech support is available if I have problems?
Some vendors have 24/7 customer support by phone. Others have only online support available with limited hours.

Final word of advice
If you do choose to accept credit cards make sure you tell your vendor to set you up as a Healthcare Provider so that you can accept your clients’ Health Care Savings debit cards.

Maria Gray, LMFT, NMP

Maria Gray, LMFT, NMP is a psychotherapist in private practice with offices in West LA and Silver Lake. Maria specializes in trauma and addiction. To learn more about Maria’s marketing workshop, Everything You Ever Wanted To Know About Building A Profitable Private Practice But Were Afraid To Ask see her website: Her next workshop is scheduled for Saturday, April 9th.